International & National Refund Policy for Magic Goods

Please note the following terms and conditions for the Cancellation and Refund of orders

1)We reserve the right to cancel any order without any explanation for doing so, under situation where Patil House of Magic & Entertainment is unable to meet the requirement of the order placed due to non availability of stock . However we will kindly inform you through emails or sms/ phone calls within appropriate time and any applicable refund will be made in reasonable time.

2) Please allow 2- 3 working days for refund payment process which will be done once the product is return back to us in its original packing and not damaged condition

3) Refund policy is not applicable to Magic books / magazines

1. Eligibility:

  • Refunds in case of magic goods that are defective, or have been damaged in transit .
  • Refunds in case of parcel is Loss in transit /Misplaced / Non delivered to customer ( here the Refund amount will depend on the case study )

2. Timeframe: Refund requests must be made within 5 days of date of delivery.

3. Process:

  • Contact our customer service team via contact email, whatapp mesage , phone number .
  • Provide order number, reason for refund, and photos of the issue (if applicable).
  • Our team will review and respond within 7 business working days.

4. NON REFUND OF SHIPPING COST

In case of LOSS or NON DELIVERY of International/National parcels DUE TO ANY REASON WHATSOVER , shipping costs will NOT BE REFUNDED ,however ONLY the cost of Goods will be REFUNDED only when goods in due course come back to us in proper condition and in it’s original packing.

5. Return Shipping: Customer is responsible for return shipping costs unless the item is defective.

6. Restocking Fee: A 10% restocking fee maybe applicable to all Returns.

7. Exceptions: Certain items, such as personalized or custom orders,WILL BE EXEMPTED from refunds.

8. Refund Processing: Refunds will be processed within10 business working days of receiving returned items for National orders and
15 to 30 days for International orders as the case may be.

9. Governing Law: This refund policy is governed by Indian Law .

10.  Refund policy is not applicable to Magic books / magazines